Our Agreement with You
1. Putting our Agreement in Place
1.1 In this Agreement, we are Enzo Retail Limited of Hexagon House, Avenue Four, Station Lane, Witney, OX28 4BN and you are the person detailed on the Order Forms.
1.2 Our Agreement is made on the date we deduct payment from your credit card the details of which you provided on the Order Form.
1.3 Our Agreement includes all correspondence from us to you and the descriptions of the Goods as provided by us on our Website or otherwise.
2. Making your Choice and Ordering
2.1 Peruse our Website and select your chosen products.
2.2 Complete the Order Form in full and follow the instructions detailed on the Website.
3. What Happens Next
3.1 If your chosen products are in stock your Order will be processed. We will deduct the price payable for your chosen products from your nominated credit card or method of payment and your chosen products will be dispatched to you.
3.2 Should you not receive your chosen products within 4 to 6 days of us confirming their availability to you, please contact us to let us know. You will then be given the choice of:
3.2.1 Cancelling your order whereupon we will refund the Price you paid or
3.2.2 Requesting that we dispatch further products to you (subject to availability) on the basis that you return one set of the products you receive should you receive two sets or
3.2.3 Wanting a further agreed time period after which if your chosen products have not been received then options 3.2.1 or 3.2.2 will be available to you.
3.3 Should you choose option 3.2.1 then your refund will be made to the credit card or by alternative method of payment you nominated on your Order Form.
4. If You are not Satisfied
4.1. You may return the products to us, whereupon a full refund will be made as described in 3.2 above provided that the products are returned unworn in the original packaging, and in the same conditions as received within 30 days of your receipt of the goods.
4.2 You may request replacement products, which we will dispatch to you (subject to availability) on receipt of the original products which were not satisfactory from you. No refund will be made in these circumstances.
4.3 Return of faulty or damaged goods - replacement products or a complete refund will be offered. We regret that delivery charges will not refunded in the case of a return, however, should you request replacements for returned items, you will not be charged delivery again.
4.4 Returned items should be posted to:
Enzo Retail Ltd
c/o Pick Pack Despatch Ltd
Unit 6 Mead Park
5. Basis of Sale
5.1 The terms of this, Our Agreement with You, shall govern our contract to the exclusion of any other terms and conditions.
5.2 No variation to this Agreement shall be binding unless agreed in writing by us.
5.3 Any typographical clerical or other error or omission in any sales literature price list acceptance of offer or other document or information issued by us is subject to amendment by us where reasonable in all of the circumstances to do so.
5.4 You are responsible for ensuring the accuracy of your Order and the details provided in your Order Form.
5.5 The quantity and description of your chosen products shall be those set out in the Order Form unless we subsequently agree otherwise.
6. Price of the Goods
6.1 The price of the Goods shall be the price quoted by us on our Website next to the illustration/description of your chosen products, unless agreed otherwise by us in writing.
6.2 The price is inclusive of any payable value added tax in the UK and exclusive of postage and packing.
7. Risk and Property
7.1 Risk of damage to or loss of your chosen products shall pass to you on delivery of them.
7.2 Notwithstanding delivery and the passing of risk in your chosen products or any other provision of this Agreement property in your chosen products shall not pass to you until we receive cleared funds payment in full of the price of your chosen products.
8.1 We warrant that you will be entitled to the benefit of any warranties or guarantee given by the suppliers to us of your chosen products. This does not affect your statutory rights.
8.2 You warrant that the information entered onto the Order Form is true.
8.3 Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) your statutory rights are not affected by this Agreement.
9. Force Majeure
We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:-
9.1 Act of God explosion flood tempest fire or accident;
9.2 War or threat of war sabotage insurrection civil disturbance or requisition;
9.3 Acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;
10.1 If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected thereby.
10.2 The Contract shall be governed by the English law.
10.3 Whites and Smalls is a trading name of Enzo Retail Limited (Company Registration no. 06572195; Registered Offices at Morgan Cameron, 9 Thorney Leys Park, Witney, Oxon OX28 4GE).
11. Whole Agreement
The terms and conditions set out in this Agreement represents the entire Agreement.