Shipping & Returns Policys
Whites And Smalls Men's Underwear
Shipping Charges
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When you place an order on our site, your order will be processed as quickly as possible.
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If for any reason an item you have ordered is temporarily out of stock, we will give you an expected delivery date.
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If a product is in stock and you place your order after 1pm on a week day then your order will be packed the next day.
UK Delivery
Cost is based on the following.
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Postage & Packing
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Orders less than £30
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£3.50
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Orders £30 and over
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FREE
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Please allow between 2 and 4 working days for Royal Mail delivery.
At some stage we may run promotions offering free delivery on all UK orders.
Overseas Delivery
Split into 2 regions. Europe and Rest of World.
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Europe
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Rest of World
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Orders less than £100
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£6.95
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£8.95
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Orders £100 and above
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FREE
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FREE
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Where Europe includes:
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Albania
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Cyprus
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Irish Republic
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Norway
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Turkmenistan
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Andorra
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Czech Republic
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Italy
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Poland
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Ukraine
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Armenia
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Denmark
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Kazakhstan
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Portugal
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Uzbekistan
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Austria
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Estonia
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Kyrgyzstan
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Romania
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Vatican City State
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Azberbaijan
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Faroe Islands
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Latvia
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Russia
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Azores
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Finland
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Liechtenstein
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San Marino
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Balearic Islands
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France
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Lithuania
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Serbia and Montenegro
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Belerus
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Georgia
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Luxembourg
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Slovak Republic
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Belguim
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Germany
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Macedonia
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Spain
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Bosnia - Herzegovina
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Gibraltar
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Madeira
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Spitzbergen
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Bulgaria
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Greece
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Malta
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Sweden
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Canary Islands
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Greenland
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Moldova
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Switzerland
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Corsica
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Hungary
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Monaco
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Tajikistan
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Croatia
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Iceland
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The Netherlands
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Turkey
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Delivery times may vary, please allow 7-14 working days.
For all our deliveries a signature may be required.
Refunds
Whites and Smalls are committed to 100% customer satisfaction; however we do understand that sometimes you might want to return goods ordered. Whites and Smalls offer a 100% refund for faulty products and/or products returned unworn, in original packaging with labels intact*. Please inform us within 8 days of purchase of any intent to return items purchased.
We strongly recommend you obtain a free 'Certificate of Posting' from the post office, as we will not accept responsibility for parcels lost in transit. For peace of mind you might want to send the goods Recorded Delivery. We regret we do not refund posting charges for returning items. However in the case of an item exchange we will happily pay the post for returning an item to you.
*Unfortunately we are unable to accept returns or exchange requests on Clearance/Sale items - unless the item(s) received is/are damaged or faulty.
Please send your items for return to the address below:
Enzo Retail Ltd
c/o Pick Pack Despatch Ltd
Unit 6 Mead Park
Thorpe Mead
Banbury
Oxfordshire
OX16 4RY
Important
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If exchanging goods and the new item you require costs less than the one you have returned we will refund you the difference.
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If exchanging goods and the new item you require costs more than the one you returned an additional payment is needed.
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Replacement items will be sent to you free of P&P charges.
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Refunds for items bought as gifts can only be given to the original purchaser. If you decide to exchange an item the purchaser will be informed.
